01
The Opportunity
The loyalty experience needed to make member benefits, points, hotel discovery, and booking offers feel clear and useful throughout a guest journey.
Insiders Club
Designed a hotel loyalty app for Hemisphere Hotel Group, bringing points, hotel discovery, member benefits, booking deals, payment, and booking confirmation into one member experience.
02
Member Journey
The app brings discovery, booking deals, payment, and booking confirmation into a cohesive experience designed around returning hotel guests.
03
A Connected Loyalty Experience
Clear patterns and approachable UI help members understand their benefits and move confidently between hotels, offers, and reservations.
